Prevention and Management of Aggression and Violence Training Course
This Prevention and Management of Aggression and Violence Training Course provides learners with the knowledge and practical skills required to recognise, prevent, and safely manage aggressive or potentially violent situations in the workplace.
Workplace aggression and violence can have serious physical and psychological effects on employees and can arise in many settings where staff interact with members of the public, clients, patients, customers, or service users. This course helps learners understand the causes of aggression, identify warning signs, and apply appropriate communication and de-escalation techniques to reduce risk and maintain personal safety.
The training covers conflict prevention, risk awareness, personal safety strategies, communication skills, incident reporting, and employer responsibilities relating to workplace violence and aggression. Learners will also gain an understanding of how to respond appropriately during challenging situations while maintaining professionalism and safety.
This course is suitable for healthcare workers, carers, security staff, retail workers, customer-facing employees, education staff, hospitality workers, lone workers, and anyone who may encounter challenging or aggressive behaviour during their work activities.
Course Objectives
By the end of this course, learners will be able to:
- Understand the causes and types of workplace aggression and violence.
- Recognise early warning signs and risk factors.
- Apply effective communication and conflict de-escalation techniques.
- Understand personal safety and lone working considerations.
- Respond appropriately during aggressive or threatening situations.
- Understand reporting procedures and post-incident support.
Course Content
- Introduction to workplace aggression and violence
- Causes and triggers of aggressive behaviour
- Recognising warning signs and escalation
- Communication and de-escalation techniques
- Personal safety and conflict management
- Risk assessment and prevention measures
- Lone working considerations
- Incident reporting and recording procedures
- Employer and employee responsibilities
- Post-incident support and wellbeing
Duration
Approx. 1 day.
Certification
Participants will receive a certificate upon successful completion of the course.
